As we all phase into this new normal of a world living with coronavirus, the Solar Holler team wanted to address some of your questions and concerns, and let you know about the additional practices we’ve built into our operations to ensure the safety and health of our clients, employees and neighbors.
Ever since we set down roots at Solar Holler seven years ago, our team has been determined to make our organization more than just a contracting company–we set out to show that business can be a force for good. We chartered ourselves as a benefit corporation–a company that puts our team members, the families and organizations we work with, and the mountains we call home on an equal footing with the dollar.
Now’s the time when that commitment to being a force for good matters more than ever. From March through May, we voluntarily paused our operations—giving the families we work with, and our team, the space we needed to get through to the other side—even though it meant forgoing revenue.
This week, we’re emerging from our home hollers, but like you, we need to adapt and change some of our processes to protect the safety of our communities. Our mission to make solar energy the most affordable choice for our neighbors across Appalachia hasn’t changed, but the way we work has changed.
Wondering if you can still go solar right now?
Yes, you can! We have adjusted our processes to minimize human contact throughout your entire solar journey. We are offering “virtual” home visits with our Home Evaluators; we are able develop and review a custom complimentary solar analysis for your home using the latest in high definition satellite imagery and our advanced modeling. Our solar home evaluators are subject matter experts and a great resource for all of your solar questions.
For those of you waiting for your solar installation:
As things slowly begin to ramp up again in Appalachia, we will follow state and federal guidelines for coronavirus response to ensure that we keep you and our installers safe and healthy. We have implemented the following measures to help prevent any spread of illness:
- Handwashing stations are provided on site for our crews.
- Crews must wear masks.
- All team members are practicing social distancing, and we ask you do the same with us.
- We’ve added vehicles to avoid the need to travel together.
- Any crew members that are exhibiting signs of illness or fever are not permitted on the jobsite.
- For our office based teams, we’re following a 4 days on, 10 days at home approach–limiting the spread of coronavirus, while still allowing us to be energized by one another. Read more about the science of our approach here.
For those of you who we have worked with in the past:
If you’re experiencing an issue with your installed equipment, shoot us a note at firstname.lastname@example.org as a first step. We’ll do everything we can to service your system remotely, but if we need to come to your home, we’ll put together a custom service plan that is safe for everyone.
If you are struggling with your solar loan payments with Mosaic or Sunlight Financial, please contact them to ask about a skip-a-pay. They’re both working diligently with our customers whose livelihoods have been impacted.
It’s been a strange time for all of us and we appreciate your understanding as we make our way through to the other side of this.
Please feel free to reach out to us with any questions you have about going solar.
Our website: www.solarholler.com