Solar Holler respects individual privacy and values the confidence of its customers, business partners and others.
Effective Nov 18, 2020
Solar Holler is committed to upholding the highest ethical standards in its business practices, and has long held this commitment as a fundamental element of the Solar Holler Leadership Standards. Accordingly, Solar Holler adheres to strict standards in connection with the collection, use and disclosure of Personal Information, consistent with the laws of the countries in which Solar Holler conducts business.
Personal Information we collect
We collect data, including Personal Information that you provide on our Site and as you use the Site. “Personal Information” includes information that can be used to identify you as a natural person, directly or indirectly, in particular in combination with other information available to us such as an identification number, online identifier or one or more factors specific to your identity as a natural person and may include your:
- phone number,
- e-mail address.
Solar Holler aims at keeping the Personal Information we hold is accurate and up-to-date. Please ensure that the Personal Information you communicate to us is accurate and up-to-date.
If you fail to provide certain personal data when requested, we may not be able to perform the contract we have entered into with you (such as providing a product or service you requested), or we may be prevented from complying with our legal obligations.
How we use your Personal Information
We only collect, use and store your Personal Information for the purposes of operating our business; delivering, improving and customizing our Site as well as products and services we provide; sending direct marketing and other communications related to our business, products and services; providing you with information, products and services that you request from us and for other legitimate purposes permitted by applicable law. As the case may be, we will provide you with the basis of such legitimate purposes upon its occurrence, prior to implementation of the related processing.
Solar Holler collects Personal Information for a variety of purposes, including the following:
- Performance of a contract executed between you and Solar Holler;
- Providing you with our product(s) and/or service(s);
- Registering a Solar Holler product Solar Holler;
- Respond to an inquiry from you or sending communications to you for direct marketing from Solar Holler or customer survey purposes, either directly from Solar Holler or from our third-party partners;
- Providing you with customer service and technical support;
- Personalize your experience on the Site; and
- Improving the operation of the Site and/or help adjust the content of the Site to the general geographic location of you and for reporting purposes.
Please note that we do not share such information with third parties for their direct marketing purposes.
Where required or permitted by applicable law, we also use or disclose your Personal Information to limited third parties when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with the legal obligation bearing on Solar Holler, (ii) enforce or apply the terms of any agreement to which Solar Holler is a party, or (iii) protect the rights, property or safety of Solar Holler, Solar Holler’s clients, or others.
How we share your Personal Information
Any Personal Information collected via the Site or when you contact Solar Holler’s sales, customer or technical support, will be processed in the United States by Solar Holler. We may share your personal Information with our affiliated entities and other third-party business partners, providers, vendors or contractors acting on our behalf and under our instructions for the purposes of operating our business, delivering, improving, and customizing our Site as well as our products and services, sending direct marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise, and when needed, with your consent.
Therefore, we may share Personal Information in the following ways:
- With Solar Holler’s business partners, vendors, authorized third-party agents or contractors to provide our products and services or facilitate transactions. Examples include, but are not limited to: processing or orders, hosting Sites and providing support.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by another company;
- As the case may be, for further protection of your privacy, Solar Holler will share your Personal Information in aggregated and/or de-identified form that cannot be used to identify you;
Where mandated or permitted by applicable law, regulation or legal process, we will disclose your Personal Information to law enforcement officials, government authorities or other third parties, located inside and outside of the EU/EEA, where such disclosure is in accordance with due process of law and binding upon Solar Holler, to the extent necessary to comply with legal process or meet national security requirements, protect the rights, property, or safety of Solar Holler, its business partners, you, or others.
Links to third-parties’ Sites
The Site may contain links to third-party Sites that are operated by companies outside of our control. Your activities on those third-party Sites will be solely governed by the privacy policies and procedures of those third parties. Solar Holler takes no responsibility whatsoever for the content or information practices of such third parties and encourage you to review the privacy polices of these third parties before disclosing any information on their Sites.
Security and confidentiality of your Personal Information
The security and confidentiality of your Personal Information is important to us. We implement appropriate physical, administrative, and technical measures and safeguards designed to protect your Personal Information from loss, theft, misuse, alteration, unlawful or unauthorized access, use, or disclosure.
Solar Holler also relies on reasonable measures to safeguard Personal Information in our possession, including:
- Enforcement of group-wide policies and procedures on Personal Information use, security and confidentiality;
- Restricting access to Personal Information to only those employees and third-party service providers on a “need to know” basis and under strict confidentiality requirements;
- Use of technologies to safeguard data during transmission, such as SSL encryption for some of the data that you provide via the Site and using appropriate security measures to safeguard the data we collect and possess;
- Use of industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our computer systems and networks.
The Internet and any communication thereon cannot be guaranteed to be secure at all times, and we cannot ensure or warrant the security of any Personal Information you provide us through this technology. In this regard, we have procedures to deal with any suspected data security breach and will notify you and any regulator of a suspected breach where required to do so.
Retention of Personal information
We will retain your Personal Information for only as long as needed to fulfill the purposes for which it is collected. We will retain and use your Personal Information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce agreements to which Solar Holler (or any of our affiliated entity) is a party.
You have the right to access, free of charge, obtain a paper or electronic copy, review, correct and update all your Personal Information stored by us, notably to confirm its accuracy. Subject to any relevant legal requirements and exemptions, you may also oppose to or limit the processing or your Personal Information or request that certain of your Personal Information be deleted from our files.
Solar Holler will make reasonable efforts to comply with the aforementioned requests, unless such requests are prohibited by law, or there is a legitimate purpose to retain your Personal Information, in which case we will inform you without undue delay. We reserve the right to verify your identity before any request relating to your Personal Information processed by us. Please direct any questions about your Personal Information using the contact details provided at the end of this Policy.
Any individual who wishes to opt out can do so freely and at any time by contacting Solar Holler at using the contact details provided at the end of this Policy, further to the information process relating to the new purpose or clicking on the link within each of our marketing communications.
Choice and Opt-Out
Subject to your choices, we may also send you direct marketing communications via email.
We may send you service communications relating to the products or services we provide you via email (e.g. to inform you about changes to the product or service you requested from us, revisions of our terms and conditions or this Policy). As such service communications are necessary for the purposes of providing you with our products or services or complying with out legal obligations, you will not be able to opt-out from receiving them.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Updates to this Policy
If you have any question or would like to enquire about Solar Holler’s privacy practices and this Policy, the use of your Personal Information, object to or restrict Solar Holler’s use of your Personal Information for direct marketing purpose or request deletion or correction of such Personal Information, please contact us at: